Privacy Policy

1. Our Commitment to Your Privacy

At V Care Point Medical, your trust is our most important asset. We are committed to protecting the privacy and security of your personal health information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario's Personal Health Information Protection Act (PHIPA).

2. Information We Collect

We may collect the following information when you register or use our services:

• Full name and contact information (email, phone, address)
• Date of birth and health card number (OHIP)
• Medical history, current medications, and allergies
• Appointment details and clinical notes
• Billing and insurance information
• IP address and website usage data (anonymous)

3. How We Use Your Information

Your information is used exclusively for:

• Providing medical care and treatment
• Processing OHIP claims and insurance billing
• Scheduling appointments and sending reminders
• Communicating test results and follow-up care
• Improving our services and patient experience
• Complying with legal and regulatory requirements

4. How We Protect Your Information

We implement industry-standard security measures including:

5. Sharing Your Information

We never sell your personal information. We may share information only when necessary:

• With other healthcare providers (with your consent) for referrals
• With laboratories or imaging centers for diagnostic tests
• With OHIP or insurance companies for billing
• When required by law (court orders, public health reporting)

6. Your Rights

You have the right to:

• Access your medical records at any time
• Request corrections to inaccurate information
• Withdraw consent for certain uses (except where required for care)
• File a complaint with our Privacy Officer
• Request deletion of non-essential information

7. Cookies & Website Tracking

Our website uses cookies to improve your browsing experience. These cookies do not contain personal health information. You can disable cookies in your browser settings at any time.

8. Retention Period

Medical records are retained for a minimum of 10 years after the last date of service (or longer for minors as required by law). After this period, records are securely destroyed.