Before Your Visit

Appointments & Cancellations

Appointments may be booked online or by calling the clinic. Please arrive on time and bring your valid health card and any relevant documents.

• Late arrivals: Patients arriving late may need to wait or reschedule depending on physician availability.
• Cancellations: Please notify the clinic as soon as possible if you cannot attend.
• Missed appointments: Repeated missed appointments may result in administrative follow-up or applicable uninsured fees.
• Urgent symptoms: For medical emergencies, call 911 or go to the nearest emergency department.

Prescription Renewals

Prescription renewals should normally be reviewed during an appointment. Please book before medications run out. Some renewals may require assessment, bloodwork, or medication monitoring before they can be safely renewed.

Laboratory Results & Referrals

The clinic will contact patients when follow-up is required. Patients may be asked to book an appointment to discuss results, referrals, or treatment plans.

• Test results: Results are reviewed by the physician and communicated according to clinical priority.
• Specialist referrals: Referral wait times vary by specialist and urgency.
• Follow-up: Please ensure your phone number and email address remain up to date.

Uninsured Services

Some services are not covered by OHIP or provincial health insurance. Examples may include forms, notes, third-party reports, administrative letters, and certain examinations.

Virtual Care

Virtual care may be offered when clinically appropriate. Some concerns require an in-person assessment. Patients are responsible for being in a private setting and providing accurate contact information for virtual visits.

Privacy, PHIPA & Medical Records

VCarepoint Medical handles personal health information according to Ontario privacy requirements and clinic privacy practices. Records are collected, used, and disclosed only for appropriate healthcare, administrative, and legal purposes.

• Patients may request access to their medical records through the clinic.
• Record transfer or third-party requests may require written authorization.
• Email and voicemail communication may carry privacy risks; patients should review and acknowledge the clinic consent form.

Patient Responsibilities

• Bring a valid OHIP card and identification to appointments.
• Provide accurate medical history, medication, allergy, and contact information.
• Treat clinic staff, physicians, and other patients respectfully.
• Follow up on recommended tests, referrals, and appointments.
• Notify the clinic of address, phone, email, or pharmacy changes.